Create and maintain business relationships with company leadership to align technology resources
Establish and support cross-functional relationships across the organization to strategize and prioritize technology support for organizational goals*
Translate business needs into cost-effective and efficient technology solutions. Develop and prioritize multi-year roadmap for the e-commerce platform and related products, balancing short-term business needs with long-term strategic objectives.
Architect, design, implement, support, and evaluate information technology solutions to meet business needs* Oversee the continuous development, integration, and optimization of the e-commerce platform and associated technologies to ensure seamless customer experience, scalability, and performance.
Stay abreast of industry trends, emerging technologies, and competitive landscapes to identify opportunities for innovation and improvement within the e-commerce space. Procure efficient and cost-effective technology solutions and software
Utilize analytics and performance metrics to drive decisions related to the optimization of the e-commerce platform, customer engagement, and operational efficiencies.
Evaluate and Ensure all e-commerce systems and technology solutions are secure, scalable, and compliant with industry standards and regulations (e.g., PCI-DSS, GDPR).
Develop and support KPIs for measurement and team development*
Develop and manage various external vendor relationships
Implement project management best practices for application lifecycle management using various frameworks including scrum, waterfall, and agile*
Develop and implement business continuity protocols to minimize disruptions to business operations in the event of emergency situations
Perform other duties as assigned
Metrics evaluated on Performance Review
Required Skills & Qualifications
Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Build a team that exemplifies Magnolia cultural and operating values. Lead department to ensure members are engaged and actively contribute. Mentor and develop managers to build a strong team environment. Teach and lead your team in identifying areas of strength and development to maximize team effectiveness. Ensure necessary training and tools are available for the professional development of the team.
Critical Thinking: Build and adhere to annual financial plans, metrics, budgets, and resource allocations to meet annual fiscal expectations. Utilize critical thinking and analytical skills to maintain the bottom line.
Expertise: Maintain a thorough understanding of your area and communicate the importance of accurate and timely work. Foster managers' abilities to lead and connect their employees with the resources and training needed. Lead by example.
Communication: Create a team environment of open communication. Encourage team members to share ideas, thoughts, and concerns. Utilize strong written and verbal communication skills to communicate with other leaders and employees across the organization. Discuss business strategy and provide clear direction.
Guest Focus: In all strategic and operating plans ensure a personalized and guest-centric experience is a top priority. Set the standard for this through exemplary leadership.
Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Create quarterly and annual goals and establish metrics and actions needed to achieve success. Evaluate objectives and assess potential risks and make well-informed decisions that lead to growth and align with organizational goals and values.
Hard skills: Excellent understanding of computer systems, security, databases and data storage systems. Strong technical knowledge of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), web development (e.g., JavaScript, HTML/CSS), cloud technologies, and APIs. Experience with data analytics, A/B testing, and performance optimization tools. Solid understanding of e-commerce best practices, digital marketing technologies, and customer experience strategies. Experience with middleware and software analytics software and analysis, implementation, and evaluation of technology systems, and managing an information technology budget required.
Bachelor's degree from a 4-year college or university preferred
7+ years of related work experience OR an equivalent combination of education and experience preferred
5+ years of managerial experience preferred
Proven track record of leading successful e-commerce technology initiatives and driving digital transformation generating at least $50+ Million in top-line revenue
Must be available to be on call as business needs require
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