Job Responsibilities
Essential Duties and Responsibilities
Perform basic to moderately complex troubleshooting of server hardware.
Provide technical support via voice calls and real-time VoIP troubleshooting (no web ticketing).
Support end users in person and over the phone, delivering timely and professional assistance.
Accurately document activities and resolutions while maintaining a focus on live, voice-based interaction.
Collaborate with team members to resolve issues and ensure consistent uptime across systems.
Required Skills & Qualifications
Required Qualifications and Skills
1–3 years of related IT or server support experience.
Basic understanding of server hardware technologies and network connectivity.
Experience with voice systems and VoIP troubleshooting in real time.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Capable of managing multiple priorities effectively in a fast-paced environment.
Excellent communication skills with a focus on clear, professional verbal interaction.
Team-oriented with a collaborative mindset and customer-focused attitude.
Recent Comments