As a Mail Operations Specialist, you will be processing incoming mail, mail distribution, and processing outgoing mail to customers. Processing mail will include using mail-stuffing machines and stamping equipment. You may also assist in resolving customer challenges through all of the necessary administrative assistant, back-office, and clerical types of responsibilities. You may have some direct communication via email with customers following up on financial documents. You will work closely with the Customer Success team and leadership by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment – where we celebrate our customer’s successes and thrive on reaching our own internal goals!

Job Responsibilities

Candidate Description:
You are smart, organized, upbeat, driven, and dependable. You appreciate working in a fast-paced, collaborative environment that rewards ability and results. You are concise and direct – and flourish in a challenging environment that offers the opportunity to test your problem-solving skills. You can engage and relate positively to our customers and community.
Activities and Responsibilities:

  • Work with the Customer Success team to ensure top customer satisfaction by handling all administrative assistant, back-office, and clerical needs by resolving issues and finding quick, viable solutions for tasks such as mail processing, check to print, check reconciliation, paper document handling, supply procurement, and other tasks as assigned.
  • Turn distressed customers/situations into opportunities to delight our customers through exceptional back-office handling and communication skills with a positive attitude
  • Deliver results in a timely manner
  • Thrive with the support of your teammates in daily/weekly meetings and fun team challenges.

Required Skills & Qualifications

What you will need…

  • Enthusiastic and “self-starter” approach. Ability to work with little direction and carry out tasks to completion.
  • Comfortable using office equipment and reporting daily on tasks to management.
  • Experience solving problems in a customer-facing environment, and providing consistent support
  • With a process-driven mindset; you can identify issues of all kinds and offer solid solutions
  • Strong written, verbal, and organizational skills
  • Comfortable working in an office environment.