As a member of the Credit Resolutions Operations team, you will play a key role in our daily operational workflows, supporting card operations, credit disputes, and more. Your responsibilities will include handling incoming transactional tasks to help our company scale and mitigate credit washing, as well as using your judgment to make decisions on potential reporting errors. Additionally, you will be tasked with researching and investigating account history, and escalating any reporting issues as needed.
Multiple roles: no. of positions 5
These are remote jobs and can be worked from anywhere in Texas.
Job Responsibilities
- Complete daily operational investigation and credit resolution tasks, including eOscar ACDV, paper dispute responses, and other reporting-related functions.
- Manage the processing of High-Risk customer requests, including Bankruptcy, SCRA, and MLA, requiring an understanding and analysis of various legal documents.
- Ensure prioritized workflows are completed promptly to comply with regulatory and business SLAs.
- Serve as a subject matter expert on credit bureau reporting, including reconciling customer-level data to bureau reporting data and managing exceptions for both onshore and offshore operations.
- Act as a subject matter expert on internal systems, understanding the data flow between different risk systems and suggesting improvements.
- Support external vendors as an escalation agent, assisting with questions or issues related to customers.
- Investigate and resolve customer inquiries and complaints in a compassionate manner.
- Utilize internal systems to analyze and research trends related to credit reporting and payment history for complex cases.
- Analyze consumer reports related to Identity Theft.
Required Skills & Qualifications
Required Skills & Qualifications:
- Experience in fintech, card operations, compliance, or banking operations is a plus.
- Exceptional communication skills.
- Ability to create solutions for process improvement.
- High emotional intelligence (EQ) and ability to build rapport with team members.
- Strong adaptability and willingness to learn new workflows and skills.
- Strong technical skills.
Personality Traits:
- Ability to work both independently and on a small team.
- Dependable and dedicated.
- Enthusiastic with a "self-starter" approach.
- Brings high energy and interest to customer inquiries while remaining calm and respectful.
- Strong written, verbal, and organizational skills.
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